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Domestic Detailing Cleaning Home & Office

Who Are We?
Domestic Detailing Cleaning Services has been serving the Phoenix Valley for over eight years. We are locally owned and operated. Our business hours are from 8:00 AM to 4:30 PM Monday through Friday.

Please call or email us with any questions that you may have about our service.

Mention that you read about us on the Internet and receive up to a $25 discount for a new client first time clean.

What Our Customers Say
"They did a fabulous job. We are really happy with your company. It's great to come home to a clean house " JS of Scottsdale

"Wow, the bathtub was so clean, it was amazing. We had tried and tried to get it really clean. Thanks so much. " LS of Glendale

"We appreciated the housekeepers being there when you promised. They did a great job and it made our move so much easier." BD of Peoria


Home Cleaning

Quality By Design
Domestic Detailing uses a combination of three systems to ensure you home is completely detailed.

  1. Each time we visit we leave a Client Checklist of the items covered in that cleaning for you to review.

  2. Field supervisors do in house field inspections.

  3. Customer Surveys are sent to monitor customer satisfaction with the teams and the service.

Client Checklist
Every Team Leader inspects a minimum of twenty-four key areas to ensure the quality of the clients clean. These areas are:

  1. Dusting of light fixtures, lamps, and pictures
  2. Dusting of furniture
  3. Dusting of objects on tables
  4. Clean all mirrors
  5. Clean tubs, showers, vanities and toilets
  6. Clean sinks and fixtures
  7. Clean hand prints from doors
  8. Sweep and mop floors
  9. Vacuum accessible carpets
  10. Vacuum upholstered furniture
  11. Dust windowsills
  12. Dust baseboards
  13. Dust ceiling fans
  14. Wipe down outsides of appliances
  15. Clean stovetop
  16. Clean top of refrigerator
  17. Clean kitchen countertop, splash, sink and fixtures
  18. Clean inside microwave
  19. Empty trash
  20. Clean arcadia door inside and outside
  21. Dust blinds or shutters
  22. Wipe down outsides of bathroom cabinets
  23. Wipe down outsides of kitchen cabinets
  24. Edge Carpets (Monthly)

For additional information please check out our "Home Cleaning FAQ" section" or call us at 602-973-1300.



Home Cleaning Frequently Asked Questions

Should I pickup before the team arrives?
Our housekeepers will do general straightening. To get the most from your housecleaning, pick up excess clutter before the housekeepers arrive.

How do the house cleaners gain access to my home?
Most of our clients provide us with a key to their homes. The keys are coded and your personal information is not on the key. Another option is to provide us with a garage code if you have an outdoor garage code box. Finally, you can be home to meet the house cleaners.

What if I forgot the housekeepers were coming?
We will give you a reminder call the day before your clean. If you provide a key to your home, this shouldn't be a problem. If you do not provide a key or other method of entry and the housekeepers arrive and are unable to access your home, you will be invoiced $45.

How do I pay for my housecleaning?
We ask that payment be made the day of the housecleaning unless you have made specific arrangements with our office. Payment can be made by check, credit card or cash. Please leave the payment on the kitchen counter along with any notes you might have for the housekeepers.

What if a house cleaner breaks an item in my home?
All of our team members are careful with your possessions, but we do know that accidents can happen. If any damage does occur, please notify our office.

Are there any restrictions for the house cleaner?
Yes. Safety of our house cleaneris of the utmost importance and so we do not allow them to go higher than a 2 step ladder which we provide. Anything higher will be dusted with an extension duster. Team members are not permitted to move heavy furniture.

How can I give the house cleaners new instructions?
It's easy! All our teams are required to read, write and speak English. When you have new or extra instructions, you can leave a note on the kitchen counter, or you can call the office and we will be sure to get the changes to your housekeepers. If it's instructions you want followed for every clean, it's best to call the office and we will include the information in your files.

What if I need to change my cleaning day this week?
We ask you to give us at least 24 hours notice before your cleaning. This will allow us time to assign your team to another appointment.

We have pets, what happens during my housecleaning?
We want you and your pets to be happy with the housecleaning! Please leave instructions with the office as to how you wish your pets to be handled. If you have a pet that is questionable around non-family members, we ask that the pet be in a kennel, outside, or in a room that is not to be cleaned.

Posted on April 07/2008

URL: www.scrubandpolish.com 

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